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admin
Owner
12158 Posts |
 Posted - December 13 2011 : 9:17:45 PM
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Newly revamped Order tracking with status.
The original order tracking has been replaced by a new system that has more features.
You can now assign status to the order, example 'In Process', 'Partially Shipped' etc. there are 5 default status descriptions they are:
1. In Process
2. On Hold
3. Shipped Partial
4. Shipped
5. Complete
You can add more as you wish, and delete as you wish.
The new order status is Live by default, you can turn it off if you wish.
To access the setup information for the Order Status you will find a new link in the 'Configuration' Button, Just below the 'General Configurations' look for 'Order Status Settings' (you may need to refresh the store manager to see the new link.
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In the Order Status Settings you will find:
Use Order Status? Yes/No - you can turn it off here.
Email Header - this is the header information that will be included in the email sent to the customer when the status is changed.
Email Footer - this is the footer information that will be included in the email sent to the customer when the status is changed.
and the current listing of the Status Descriptions
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You can access the orders to change the status by either using the Customers List in the History section then their View Order History link, next to each order is a new [Status] Link in the --Action-- Column
-or-
in the Order Sales List also in the history section, next to each order is a new [Status] Link.
In either of those [Status] Links you can set the status and the tracking information, the status / tracking is no longer just a one time shot so you can change the status and add more tracking as many times as needed, the store will record and display each entry.
You can also add a note to the order each time you change the status / tracking information
The tracking has two selector checkboxes, you can choose to email or not email the new change to the customer, and you can also have the message center updated to show the note that you put in the status / tracking.
The status / tracking will record:
the Date
The Status you assign
and you can specify:
the Shipper
The Shippers URL
and a tracking number.
If you send the order partial you can always go back in and assign a new status and give the new tracking information.
in the orders status page you will see the status / tracking history.
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Your customer also will be able to see the history of the order status in their 'Your Account' area.
in their order history they will see the status of the order in the orders detail link.
they will also see the notes that were sent to their message center if you chose to send then there.
The original order tracking will still show to the customer in their 'Your Account' if you had previously set tracking on some orders, but the new system will be used for new tracking / Status changes. |
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Tony Mak...
Posting Tip:
To help with any issues you have.
Be sure to post all information that will be needed such as your stores address.
DO NOT post sensitive information like passwords etc. |
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laurieslagniappe
Junior Citizen
30 Posts |
Posted - December 13 2011 : 9:32:13 PM
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| woot!! this is A.W.E.S.O.M.E.!!!! thanks, tony for listening & for carrying out all these wonderful new additions.. greatly, greatly appreciated!!!! :) |
laurie burg
www.laurieslagniappe.com |
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admin
Owner
12158 Posts |
Posted - December 13 2011 : 9:33:12 PM
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| Your welcome :) |
~~~~~~~~~~~~~~~~~
Tony Mak...
Posting Tip:
To help with any issues you have.
Be sure to post all information that will be needed such as your stores address.
DO NOT post sensitive information like passwords etc. |
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sarah
Professional
Australia
385 Posts |
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admin
Owner
12158 Posts |
Posted - December 13 2011 : 11:17:56 PM
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| Very welcome |
~~~~~~~~~~~~~~~~~
Tony Mak...
Posting Tip:
To help with any issues you have.
Be sure to post all information that will be needed such as your stores address.
DO NOT post sensitive information like passwords etc. |
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bragabout
Professional
USA
1535 Posts |
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RedThread
Professional
USA
663 Posts |
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caryn
Veteran
USA
238 Posts |
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monstersrus
Professional
1218 Posts |
Posted - December 14 2011 : 10:02:40 AM
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TONY!
I know don't freak.. It's right I'm on the fourm! I just wanted to say THANK YOU for all of the newest updates! You are the best and I want you to know I appreciate all that you do to make our websites even better!!! |
Gena
www.forthemonster.com
www.lilbunz.com
Look for us on Twitter and Facebook: |
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admin
Owner
12158 Posts |
Posted - December 14 2011 : 10:05:30 AM
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quote:
Originally posted by monstersrus
TONY!
I know don't freak.. It's right I'm on the fourm! I just wanted to say THANK YOU for all of the newest updates! You are the best and I want you to know I appreciate all that you do to make our websites even better!!!
OH NO it's Gena LOL
so it took all this to get the cobwebs off you and back in the forum?
LOL |
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Tony Mak...
Posting Tip:
To help with any issues you have.
Be sure to post all information that will be needed such as your stores address.
DO NOT post sensitive information like passwords etc. |
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bullfrogs*and*butterflies
Professional
658 Posts |
Posted - December 14 2011 : 6:05:33 PM
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This is an AMAZING feature. Thank you so much for adding this.
I went in to play around with it and I noticed that when you change the status to Shipped and put in the shipper (i.e., USPS) it lists the shipper twice in the e-mail that is sent out. Am I doing something wrong that is causing it to appear twice? |
Amy
http://www.bullfrogsandbutterfliesboutique.com
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admin
Owner
12158 Posts |
Posted - December 14 2011 : 6:10:08 PM
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| probably not, i'll take a look see to see what i did wrong. |
~~~~~~~~~~~~~~~~~
Tony Mak...
Posting Tip:
To help with any issues you have.
Be sure to post all information that will be needed such as your stores address.
DO NOT post sensitive information like passwords etc. |
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admin
Owner
12158 Posts |
Posted - December 14 2011 : 6:14:05 PM
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| ok i see what i did i should have it fixed tonight sometime |
~~~~~~~~~~~~~~~~~
Tony Mak...
Posting Tip:
To help with any issues you have.
Be sure to post all information that will be needed such as your stores address.
DO NOT post sensitive information like passwords etc. |
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bullfrogs*and*butterflies
Professional
658 Posts |
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sarah
Professional
Australia
385 Posts |
Posted - December 14 2011 : 8:17:27 PM
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Tony, if not too much to ask - is it possible for email to also say the date that it was sent?
Thanks |
Sarah
www.quiltfabricdelights.com.au |
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admin
Owner
12158 Posts |
Posted - December 14 2011 : 8:19:31 PM
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quote:
Originally posted by sarah
Tony, if not too much to ask - is it possible for email to also say the date that it was sent?
Thanks
All emails contain the date they were sent by the email server. But yes I can include it |
~~~~~~~~~~~~~~~~~
Tony Mak...
Posting Tip:
To help with any issues you have.
Be sure to post all information that will be needed such as your stores address.
DO NOT post sensitive information like passwords etc. |
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Topic |
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**NEW** Tracking / Status
